Midea Warranty App
VUE, NODE, S3
- Applying for a warranty for air conditioning units was an ineffective and inefficient process.
- The online form in place was not being utilised.
- Units were often registered with errors or not at all.
- The process resulted in manual data reconciliation.
- A user-friendly method that could streamline the process was required.
- We created a process to smooth the user experience.
- Replacing manual data entry with an in-app barcode scanner took out unnecessary steps and reduced errors.
- The technology meant internal resource could be freed up.
- We created and tested the software over the course of Q3 - Q4 ‘22.
- A trial run produced excellent results.
- The tech resulted in a reduction of errors.
- We implemented cloud-based web app.
- The process was implemented and rolled out with ease.
- Manual intervention was hugely reduced.
- Warrantee registrations have increased by 35%
- Customer service has improved.