Midea Warranty App

Summary

Discovery

• Applying for a warranty for air conditioning units was an ineffective and inefficient process.
• The online form in place was not being utilised.
• Units were often registered with errors or not at all.
• The process resulted in manual data reconciliation.
• A user-friendly method that could streamline the process was required.

Design

• We created a process to smooth the user experience.
• Replacing manual data entry with an in-app barcode scanner took out unnecessary steps and reduced errors.
• The technology meant internal resource could be freed up.

Development

• We created and tested the software over the course of Q3 - Q4 ‘22.
• A trial run produced excellent results.
• The tech resulted in a reduction of errors.
• We implemented cloud-based web app.

Delivery

• The process was implemented and rolled out with ease.
• Manual intervention was hugely reduced.
• Warrantee registrations have increased by 35%
• Customer service has improved.